ce77 Privacy Policy
Your privacy matters to us. This Privacy Policy explains exactly what personal data ce77 collects when you use our platform, how that data is used, who it may be shared with, and the rights you hold over your own information.
Privacy Principles at ce77
These six principles guide every decision we make about how your personal data is handled on the ce77 platform. They reflect our commitment to transparency, security, and your right to control your own information.
Minimal Collection
ce77 collects only the personal data that is strictly necessary for operating the platform, verifying identities, processing payments, and meeting legal obligations. We do not collect data for its own sake.
Secure Storage
All personal data stored by ce77 is protected using industry-standard encryption at rest and in transit. Access to data is restricted to authorised personnel with a legitimate operational need.
Your Rights
You have the right to access, correct, and in certain circumstances delete the personal data ce77 holds about you. Requests are handled promptly and transparently, as detailed in the Your Privacy Rights section below.
No Unauthorised Sharing
ce77 does not sell, rent, or trade your personal data to third parties for marketing purposes. Data is shared only with trusted partners who are necessary for delivering the service — and only to the extent required.
Defined Retention
Personal data is not held indefinitely. ce77 applies clear retention schedules based on the type of data and the purpose for which it was collected. Data is deleted or anonymised once it is no longer required.
Full Transparency
This Privacy Policy is written in plain English so that every ce77 player understands exactly what happens to their data. We update this document whenever our practices change and notify users of material revisions.
Data We Collect
When you interact with the ce77 platform — whether you are browsing as a guest, registering an account, making a deposit, placing a bet, or contacting our support team — certain categories of personal and technical data are collected. The table below sets out what we collect and why.
| Data Category | Specific Items | Why It Is Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, copy of government-issued ID (NID, passport, driving licence) | Account registration, KYC identity verification, age verification (18+ compliance), anti-fraud and anti-money-laundering obligations |
| Contact Data | Mobile number, email address, residential address (city, district, division within Bangladesh) | Account communications, withdrawal confirmations, security alerts, customer support correspondence |
| Financial Data | bKash / Nagad / Rocket / Upay account numbers (last digits only), transaction IDs, deposit and withdrawal history, account balance history | Payment processing, withdrawal verification, fraud detection, reconciliation |
| Gameplay Data | Bet history, game session logs, win/loss records, bonus redemption history, wagering activity | Platform operation, responsible gaming monitoring, bonus eligibility calculation, dispute resolution |
| Technical Data | IP address, device type and model, browser type and version, operating system, session timestamps, referring URLs | Security monitoring, geographic eligibility checking, fraud prevention, platform performance optimisation |
| Usage Data | Pages visited, features used, click patterns, search queries within the platform, session duration | Platform improvement, user experience personalisation, internal analytics |
| Communications Data | Content and metadata of messages sent to ce77 support via live chat or email, including support ticket history | Customer support, quality assurance, dispute resolution, training |
Data You Provide Voluntarily
The majority of personal data ce77 holds is data you provide directly — during registration, during KYC verification, when making a deposit or withdrawal request, or when contacting our support team. You are not obligated to provide this data, but without it, we will be unable to provide core platform services such as account creation, payment processing, and withdrawal of winnings.
Data Collected Automatically
When you access the ce77 platform via a web browser or mobile device, certain technical and usage data is collected automatically through server logs, cookies, and similar technologies. This includes your IP address, device identifiers, and browsing behaviour within the platform. This data helps us maintain platform security, detect fraudulent access, and improve the overall user experience. See the Cookies & Tracking section for more detail on our use of cookies.
Data from Third Parties
In limited circumstances, ce77 may receive data about you from third parties. This includes identity verification data returned by document verification service providers during the KYC process, and transaction confirmation data returned by Mobile Financial Services (MFS) providers such as bKash, Nagad, Rocket, and Upay when you make a deposit. ce77 does not purchase data lists from third-party data brokers.
Sensitive Data: ce77 does not intentionally collect special categories of sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data (beyond responsible gaming self-declarations), or biometric data. If you voluntarily disclose sensitive information in a support message, ce77 will handle it with additional care and will not use it for any purpose beyond addressing your specific support query.
How We Use Your Data
ce77 uses the personal data we collect for specific, legitimate purposes only. We do not use your data in ways that are incompatible with the purposes described at the time of collection. The following outlines the primary uses of your personal data and the basis on which each use rests.
Account Management and Platform Operation
Your identity and contact data are used to create and maintain your ce77 account, authenticate your login, communicate account-related updates (such as password changes and security alerts), and provide access to the full range of platform features including deposits, betting, live casino, and withdrawal of winnings. This processing is necessary for the performance of the contract between you and ce77.
Identity Verification and KYC Compliance
ce77 is required to verify the identity and age of players who make withdrawal requests or reach specified activity thresholds. Your identity documents and personal details are processed for the purpose of complying with anti-money-laundering (AML) obligations and confirming that you meet the 18+ age requirement. This processing is necessary for compliance with applicable legal obligations.
Payment Processing
Financial data, including your MFS account information and transaction history, is used to process deposits credited to your ce77 wallet and to execute withdrawal requests to your verified payment method. This processing is necessary for the performance of the contract between you and ce77. Payment data is handled in accordance with the security standards required by the relevant MFS providers.
Responsible Gaming Monitoring
ce77 uses gameplay data and account activity patterns to monitor for indicators of problem gambling behaviour — such as rapidly escalating bet sizes, extended uninterrupted sessions, or patterns consistent with chasing losses. Where such patterns are detected, ce77 may proactively reach out with responsible gaming information or prompt you to review your deposit limits. This processing is carried out in the legitimate interest of player protection and the promotion of responsible gambling.
Fraud Prevention and Security
Technical data — including IP addresses, device fingerprints, and session metadata — is used to detect and prevent fraudulent account access, duplicate account creation, payment fraud, and other security threats. ce77 may use automated systems as part of this monitoring. Where a security threat is identified, we may take action including temporary account suspension pending investigation. This processing is carried out in ce77's legitimate interest in maintaining a secure platform.
Platform Improvement and Analytics
Aggregated and anonymised usage data is analysed to understand how players navigate the platform, which features are most used, and where the user experience can be improved. Individual players are not identified in these analytics reports. This processing is carried out in ce77's legitimate interest in developing and improving the platform.
Marketing and Promotions
If you have opted in to marketing communications at the time of registration or subsequently via your account settings, ce77 may use your contact data to send you information about promotions, bonuses, seasonal offers (such as Eid or Pohela Boishakh campaigns), and new platform features. You may opt out of marketing communications at any time by updating your account preferences or by contacting support at [email protected]. Opting out of marketing will not affect your ability to use the platform or receive service-related communications.
No Automated Profiling for Credit: ce77 does not use your personal data for automated decision-making that produces legal or similarly significant effects — such as credit scoring or insurance risk assessment. Any automated systems used for fraud detection or responsible gaming monitoring are supplemented by human review before consequential decisions (such as account closure) are made.
Data Sharing & Disclosure
ce77 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. However, in order to operate the platform, provide the services you have requested, and comply with our legal obligations, we share certain data with specific categories of third parties as described below.
Payment Service Providers
When you make a deposit or request a withdrawal via bKash, Nagad, Rocket, or Upay, the transaction details necessary to complete the payment — including your MFS account reference and the transaction amount — are shared with the relevant MFS provider. These providers operate under their own privacy policies and regulatory obligations. ce77 does not retain your full MFS account credentials on our servers; we store only the minimum reference data needed for reconciliation and dispute resolution.
Identity Verification Partners
To fulfil our KYC obligations, ce77 may share your identity documents and personal details with third-party identity verification service providers. These providers are engaged under data processing agreements that require them to process your data solely for the purpose of identity and age verification on behalf of ce77. They are prohibited from using your data for any other purpose.
Game Studios and Technology Providers
The ce77 platform integrates games developed by Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, Ezugi, and other internationally recognised game studios. These studios may receive limited technical session data (such as a pseudonymous session token) to facilitate game delivery. They do not receive your name, contact details, or financial data. Game studios are bound by data processing agreements governing the data they may access.
Legal and Regulatory Disclosure
ce77 may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where we are legally required to do so — for example, in response to a valid court order, warrant, or regulatory direction. We may also disclose data where we believe disclosure is necessary to prevent, detect, or investigate fraud, money laundering, or other criminal activity, or to protect the rights, property, or safety of ce77, its players, or the public.
Business Transfers
In the event of a merger, acquisition, restructuring, or sale of assets involving ce77, player data held by ce77 may be transferred to the acquiring entity as part of that transaction. If such a transfer occurs, we will notify affected players and ensure that the receiving entity is bound by privacy obligations no less protective than those set out in this Privacy Policy.
International Transfers: Some of ce77's technology and game studio partners are based outside Bangladesh. Where your data is transferred internationally as part of our service delivery, ce77 takes steps to ensure that appropriate safeguards are in place — including contractual protections — to maintain a standard of data protection equivalent to that described in this Privacy Policy.
Data Security
ce77 treats the security of your personal data as a core operational responsibility. We have implemented a range of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, destruction, alteration, or disclosure.
Technical Measures
All data transmitted between your device and the ce77 platform is encrypted using Transport Layer Security (TLS 1.2 or higher). Sensitive data stored on our servers — including identity documents and financial records — is encrypted at rest using AES-256 encryption. Our databases are hosted on infrastructure with restricted network access, firewall protection, and intrusion detection systems. Access to production systems is protected by multi-factor authentication and is limited to authorised technical personnel only.
Organisational Measures
Access to personal data within ce77 is governed by a role-based access control policy. Staff members are granted access to personal data only to the extent required by their specific job function. All personnel with access to personal data receive training on data protection obligations and are bound by confidentiality agreements. ce77 conducts periodic internal reviews of its data handling practices to identify and address potential vulnerabilities.
Payment Security
ce77 does not store full MFS account numbers or payment credentials on its servers. Payment transactions are processed via the secure APIs of the relevant MFS providers (bKash, Nagad, Rocket, Upay). Transaction confirmations are stored as reference records only, containing anonymised identifiers rather than full account details. ce77 will never ask you to share your bKash PIN, Nagad PIN, or any other MFS credential via chat, email, or any other channel.
Reporting a Security Concern
If you believe that your ce77 account has been accessed without your authorisation, or if you have identified a security vulnerability in the ce77 platform, please contact us immediately at [email protected]. ce77 will acknowledge all security reports within 24 hours and will investigate promptly. During any investigation of a suspected breach, affected accounts may be temporarily suspended to protect your funds and data.
No System Is Infallible: While ce77 takes every reasonable precaution to protect your personal data, no internet-based system can guarantee absolute security. By using the ce77 platform, you acknowledge that data transmission over the internet carries inherent risk. ce77 will not be liable for breaches that result from circumstances beyond our reasonable control, provided that we have taken the security measures described above.
Data Retention
ce77 retains your personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable legal obligations. Once the relevant retention period has expired, data is securely deleted or anonymised so that it can no longer be associated with you as an individual.
Active Account Data
While your ce77 account remains active, we retain all account, identity, financial, and gameplay data associated with it. This data is necessary for the ongoing provision of platform services, the processing of transactions, the management of your bonus history, and the maintenance of responsible gaming records.
Data Following Account Closure
Following the closure of your ce77 account — whether at your request or as a result of a Terms & Conditions breach — ce77 retains certain categories of data for a defined post-closure period:
- Identity and KYC documents: Retained for a minimum of five years following account closure, in line with standard anti-money-laundering record-keeping obligations.
- Financial transaction records: Retained for a minimum of five years following the date of each transaction, for accounting, audit, and dispute resolution purposes.
- Gameplay logs: Retained for two years following account closure for the purpose of responsible gaming monitoring and dispute resolution.
- Support correspondence: Retained for two years following account closure for quality assurance and dispute resolution purposes.
- Technical and usage data: Anonymised within 12 months of account closure. Once anonymised, this data cannot be re-linked to your identity.
Marketing Data
If you have opted in to marketing communications, your contact details are retained on our marketing list until you opt out. Following an opt-out request, your contact details will be removed from active marketing lists within 10 business days. A suppression record (confirming that you have opted out) is retained to ensure that you are not inadvertently re-added to marketing communications in the future.
Anonymisation as an Alternative to Deletion
In some cases, rather than deleting data outright, ce77 will anonymise it — stripping all directly and indirectly identifying information — so that the residual data can no longer be associated with you. Anonymised data may be retained indefinitely for aggregate analytics and platform improvement purposes. Anonymised data is not subject to data protection obligations because it does not constitute personal data.
Your Privacy Rights
As a ce77 player, you have a number of rights in relation to the personal data we hold about you. These rights are described below. To exercise any of these rights, please contact ce77 support at [email protected] with the subject line "Privacy Rights Request" and a description of the specific right you wish to exercise. We will respond within 30 days of receiving a valid request.
Right of Access
You have the right to request a copy of the personal data that ce77 holds about you, along with information about how that data is used and with whom it is shared. This is sometimes called a "Subject Access Request" (SAR). ce77 will provide this information in a structured, readable format. The first SAR per 12-month period is provided free of charge; subsequent requests within the same period may incur a reasonable administrative fee.
Right to Rectification
If you believe that the personal data ce77 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. Account details such as your contact email and address can be updated directly via your account settings. Corrections to identity data (such as your legal name or date of birth) require submission of supporting documentation for verification purposes.
Right to Erasure
In certain circumstances, you have the right to request the deletion of the personal data ce77 holds about you — sometimes referred to as the "right to be forgotten". This right applies where the data is no longer necessary for the purpose for which it was collected, where you withdraw consent (and there is no other legal basis for processing), or where the data has been processed unlawfully. However, this right is not absolute: ce77 may retain data where it is necessary for compliance with a legal obligation (such as AML record-keeping) or for the establishment, exercise, or defence of legal claims.
Right to Restriction of Processing
You may request that ce77 restricts the processing of your personal data in certain circumstances — for example, while the accuracy of data you have contested is being verified, or where you have objected to processing based on legitimate interests pending determination of whether our interests override yours. During a restriction period, we will continue to store your data but will not process it for other purposes.
Right to Object
You have the right to object to ce77's processing of your personal data where that processing is carried out on the basis of legitimate interests — including profiling for responsible gaming monitoring and fraud prevention. If you object, ce77 will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where processing is necessary for legal claims. You have an unconditional right to object to processing for direct marketing purposes at any time.
Right to Data Portability
Where ce77 processes your personal data on the basis of your consent or the performance of a contract, and where that processing is carried out by automated means, you have the right to receive a copy of the data you provided to us in a structured, commonly used, machine-readable format (such as JSON or CSV). This right covers account data and transaction history but does not extend to data that ce77 has derived or inferred from your activity.
How to Submit a Request: Email [email protected] with the subject line "Privacy Rights Request". Please include your full name, the email address registered to your ce77 account, and a clear description of the right you wish to exercise. For identity verification purposes, we may ask you to provide a copy of a valid ID document before fulfilling your request. We aim to respond to all privacy rights requests within 30 days.
Policy Updates & Contact
ce77 reviews this Privacy Policy periodically and will update it when our data practices change, when new services are introduced, or when applicable legal requirements are revised. The effective date at the top of this page reflects when the most recent version came into force.
Notification of Material Changes
If we make a material change to this Privacy Policy — one that significantly affects how we use your personal data or the rights available to you — we will notify active account holders via the contact email registered to their ce77 account at least 14 days before the change takes effect. Continued use of the ce77 platform after the effective date of a revised Privacy Policy constitutes acceptance of the updated terms. If you do not agree with a material change, you should stop using the platform and may request account closure by contacting support.
Minor Updates
Minor updates — such as clarifications of existing practices, correction of typographical errors, or rewording for improved clarity that does not alter the substance of our data practices — will be published on this page without advance notice. We encourage you to review this page periodically to stay informed of any updates.
Contact ce77 About Privacy
If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or have a concern about how ce77 has handled your personal data, please contact our support team:
- Email: [email protected] (plain text — not a clickable link)
- Subject line for privacy queries: "Privacy Policy Enquiry" or "Privacy Rights Request"
- Response time: ce77 aims to acknowledge all privacy-related contacts within 48 hours and to provide a substantive response within 30 days.
Complaints
If you are not satisfied with ce77's response to a privacy concern, you have the right to escalate the matter. ce77 takes all privacy complaints seriously and will work with you in good faith to reach a fair resolution. We are committed to handling player data responsibly and transparently, and to maintaining the trust that our players in Bangladesh place in us as their online casino and sports betting platform of choice.
Our Commitment: Privacy is not a checkbox for ce77 — it is a core part of how we operate. We believe that players in Bangladesh deserve a platform they can trust not only to deliver great games and fast payouts, but also to handle their personal data with the same care and professionalism they would expect from any reputable financial service. This Privacy Policy is our public commitment to that standard.
Have Questions About Your Data?
Our support team is available 24/7 to answer privacy questions, handle data requests, or help you manage your ce77 account. You can also explore our FAQ, review our Responsible Gaming commitment, or head to the casino. 18+ only. Play responsibly.